Returns & Exchanges
At YUNZII KEYBOARD, we strive for total customer satisfaction and offer a 30-day return window for all keyboards and accessories in their original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to assist with a seamless return or exchange process.
Initiate a Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Verification and Approval
Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
Secure Packaging
Pack the keyboard securely in its original packaging, including all cables, keycap pullers, and extra switches to ensure the item is not damaged during transit.
Refund Processing
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing