Frequently Asked Questions
Everything you need to know about your YUNZII mechanical keyboard journey.
What is the typical shipping time for YUNZII products?
Orders are typically processed within 2-3 business days. International shipping usually takes 7-15 business days depending on your location and the selected shipping method at checkout.
Are YUNZII keyboards hot-swappable?
Most YUNZII keyboards feature hot-swappable PCBs, allowing you to easily change switches without soldering. Please check the specific product description for the 'Hot-swappable' tag to confirm.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and condition. Please note that customized items or products with signs of heavy use may not be eligible for a full refund.
Do your keyboards support both Windows and macOS?
Yes, our keyboards are designed to be compatible with both Windows and macOS. Most models include a physical toggle switch or a shortcut key to swap between system layouts, and we include extra Mac-specific keycaps in many kits.
How can I download the driver or software for my keyboard?
You can find the latest drivers, firmware updates, and RGB customization software on our official website under the 'Software' or 'Support' navigation menu.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.